I commend you for troubleshooting the issue and for reaching out to us with the results. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. Keep in touch and stay productive with Teams and Officeeven when you're working remotely.
